FAQ
1. What is Melscen Lab?
Melscen Lab, where science meets the art of fragrance. Founded by Calvino, a chemist with a deep appreciation for molecular chemistry, and Gloria, a master perfumer with an innate talent for discovering captivating scents, Melscen Lab is dedicated to pushing the boundaries of traditional perfumery.
Melscen Lab is a brand of Melscen Group Pty Ltd, is a niche fragrance company based in Melbourne.
2. How do I order a custom fragrance?
To order a custom fragrance, you can visit our website and fill out the Enquiring form, or you can schedule a one-on-one appointment with our perfumers. During the consultation, we'll discuss your scent preferences, desired ingredients, and any specific memories or emotions you wish to evoke with your fragrance.
3. What ingredients do you use in your perfumes?
We prioritize using high-quality, natural ingredients sourced from around the world. Our collection includes rare and exotic botanicals, essential oils, and absolutes. We also employ innovative synthetic molecules to enhance and complement natural notes, ensuring each fragrance is unique and well-balanced.
4. Do you offer sample sizes?
Yes, we offer sample sizes of our fragrances and Sample sets are a great way to explore different scents before committing to a formal size. Visit our website or contact us for more information on how to order samples.
5. Are your products cruelty-free and environmentally friendly?
Absolutely. Melscen Lab is committed to ethical practices. Our products are cruelty-free, and we do not test on animals. We also prioritize sustainability in our sourcing and production processes, using eco-friendly packaging materials wherever possible.
6. How long will it take to receive my custom fragrance?
The creation of a custom fragrance is a meticulous process that typically takes 4-6 weeks, depending on the complexity of the scent and ingredient availability. We will keep you updated throughout the process and notify you as soon as your fragrance is ready for shipment.
8. Do you ship internationally?
No, Sorry we currently don't ship perfume internationally because it is flammable liquid
Shipping Policies
Shipping Rates and Delivery Times:
Domestic Shipping (Australia):
Standard Shipping:
Standard Shipping: AUD 10.90 flat rate.
Delivery typically takes 3-5 business days.
Express Shipping: AUD 14.90 flat rate. Delivery typically next business days.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.
All our orders are shipped by Australia Post
https://auspost.com.au/mypost/track/search
Returns and Exchanges:
Due to the nature of our perfume products, we cannot accept returns for these items. However, if there is an issue with your order, please contact us within 7 days of receipt.
Message us on Instagram
[email protected]
For signature fragrances and other products, unopened items may be returned within 14 days of delivery for a refund or exchange.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order in perfect condition.
Contact Us:
For any shipping-related inquiries, please email us at [email protected] or call our customer service team at +61 481336521. We're here to help!